As complaints escalate, there are some firms behaving righteously The travel industry has been lambasted for withholding refunds for cancelled holidays, but some companies are behaving righteously, despite tumbling profits. _AE_ of Telford writes: “When our holiday, booked with Hays Travel, was cancelled we were offered the same holiday for next year. We asked for a refund, instead. No arguments, no quibble – and a full refund was made before we were due to fly out. All credit to Hays Travel to be able to be so customer focused in such circumstances!” _SW_ of Coleraine, County Londonderry was also headed for Greece courtesy of Travel Editions. “When the balance was due, it advised me to hold back on payment pending a decision as to whether the holiday would proceed,” he writes. “It was given the go ahead, so I duly paid and booked a connecting flight to Gatwick and an airport hotel. Soon afterwards, it had to be cancelled. Travel Editions not only refunded the holiday cost immediately, it also paid me the £300 cost of my redundant connection and accommodation.” Continue reading...
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